TICKET BUYING FAQ
Why Is There A Processing Fees?
As an independent ticketing platform our fee covers the service charge from our credit card processing company (Stripe), bank transaction fees to complete online payments + costs associated with running our website & server.
How Much Is The Fee?
Black Soul Summer is committed to keeping costs low for event attendees & the curators who utilize our platform. We’ve set a cap of 15% per ticket on all purchases; which is at or below the industry average.
Refund Policy
Things happen, we get it. Refunds are available for any purchased tickets up to one (1) hour prior to the event start time. In order to request a refund, please send your name & order number to support@blacksoulsummer.com
Refunds take approx. 3-5 business days and will be sent to the card used at the time of purchase.
Tax Rate
Consumers are responsible for paying sales tax on all tickets purchased. Tax rate is automatically calculated based on the STATE and ZIP CODE associated with the credit/debit card used at the time of purchase.
Postponement & Cancellation Policy
In the instance of an event postponement, all attendees will receive an email with details describing the new date/time for the event. All tickets will be valid & transferred for the new date. If you can’t make the new date, please contact support@blacksoulsummer.com to request a refund.
In the instance of an event cancelation, all event attendees will be eligible for a refund and will receive an email with details confirming it was processed.
Lost / Destroyed / Damaged Tickets
Tickets that have been lost/destroyed/damaged can be reissued if proper identification and proof of purchase is provided. In addition, they will only be reissued to the person on the order confimation.
I Didn't Receive A Confirmation Email
First, please check your SPAM folder to ensure the email didn’t get flagged by mistake. Second, please double check that your credit card was charged. Finally, search your inbox for the Ticket RSVP / Order Confirmation email. If you still are having trouble please contact support@blacksoulsummer.com
Third Party Tickets
Black Soul Summer is the only authorized sellers of tickets to events. Black Soul Summer and any affiliate partners are not responsible for tickets purchased anywhere other than the above stated authorized selling channels and will not honor, exchange, or refund duplicate, counterfeit or invalid tickets.